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Oracle to Acquire RightNow

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Technology company Oracle has entered into an agreement to purchase RightNow Technologies Inc, a leading provider of cloud-based customer services for approximately $1.5 billion net of cash and debt. The company’s shareholders will receive $43 per stock.

RightNow’s Customer Service Cloud assists organizations with providing customer experiences across call centers, the web and social networks.

The transaction was unanimously approved by RightNow’s Board of Directors and is expected to be sealed by late 2011 or early 2012 subject to shareholder approval, and the resolution of regulatory issues.

“Oracle is moving aggressively to offer customers a full range of Cloud Solutions including sales force automation, human resources, talent management, social networking, databases and Java as part of the Oracle Public Cloud,” said Thomas Kurian, Executive Vice President, Oracle Development. “RightNow’s leading customer service cloud is a very important addition to Oracle’s Public Cloud.”

“RightNow’s products add leading customer experience capabilities that help empower companies to interact with and provide a consistent experience to customers across channels,” said Greg Gianforte, CEO, RightNow. “We look forward to combining our complementary capabilities along with maintaining and expanding our presence in Bozeman, Montana in order to better service our customers.”

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